General Conditions of Sales

General Conditions of Sales

1.1. Pursuant to and for the purposes of article 12 Legislative Decree 70/2003, these general terms and conditions of sale shall apply to the purchase of beauty products via the e-commerce website, with registered office in Italy, in via Erasmo Di Lustro N° 5, 80075 Forio d’Ischia, Naples,.
1.2. “On-line” contract of sale refers to the distance contract, ie the legal transaction concerning movable goods and / or services stipulated between a supplier and a final consumer, in the context of a distance sales system organized by the supplier which, for this contract, only uses the remote communication technology called “internet”.
1.3. A consumer is defined as the physical person who purchases goods and services for purposes not directly related to the professional or entrepreneurial activity carried out.

2.1 These general conditions of sale are valid from the day of publication of the website and may be updated, changed or varied, obviously having effect for the future at any time by the company. The conditions of the premise are integral and essential part of this contract.
2.2 All contracts will be concluded directly through access by the consumer client to website, where they will conclude the contract for the purchase of the desired product, carefully following the instructions and procedures.
2.3 These general sales conditions must be examined “on line”, before the completion of the purchase process. The submission of the order confirmation implies full knowledge of them and their full acceptance.
2.4 The client by sending electronic confirmation of his purchase order, unconditionally accepts and agrees to observe in its relations with the company, the general conditions and payment described below.
2.5 The sales operations are governed, for the consumer customer, by the provisions of D.Lgs no. l D.Lgs. n. 185/1999, while the protection of confidentiality is subject to the discipline of D.Lgs no. 196/2003 and subsequent additions or changes.

3.1 The products, prices and sales conditions on the website – within the limits of their availability – up to the consumer public offer and, therefore, require, for the conclusion of the contract, the acceptance of the same consumer, manifested through the exact compilation of all sections and online membership, follow the onscreen instructions and, most recently, selecting, and thus accepting the boxes with the words “ACCEPTANCE TERMS OF SALE AND PRIVACY POLICY.
3.2 The products purchased will be delivered to the address indicated by the customer in the order within the terms indicated on the website by the acceptance of the order by For deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary.
3.3 All customers can pay the ordered goods by the payment methods indicated “on line” at the time of purchase.
4.1 Torcanera Italia di Mattera Gennaro will deliver to the customer, at the address indicated, the products selected and ordered, by couriers.
4.2 The goods purchased will be delivered within the time allowed by the D.Lgs no. 185/1999. No responsibility can be attributed to the supplier for late or no delivery due to reasons of force majeure or unforeseeable circumstances.
4.3 The customer is obliged to verify, upon receipt, the conformity of the product delivered to him with the order made.

5.1 The customer may purchase the items as by digital catalog published by Torcanera Italia di Mattera Gennaro for the quantities available in stock in the warehouse.
5.2 Torcanera Italia di Mattera Gennaro reserves itself the right to confirm and/or change the price indicated. In such cases, the customer may withdraw before the delivery if the final price is higher than the agreed price.

6.1 Torcanera Italia di Mattera Gennaro assumes no responsibility for problems due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other events that could prevent, in whole or in part, to implement within the agreed time to contract.


7.1 The consumer customer agrees and undertakes, once the “ON LINE” purchase procedure is terminated, to print these general conditions of contract, which will have already viewed and accepted as a necessary step in the purchase.
7.2 These General Terms and Conditions can be updated or modified at any time by “Torcanera Italia di Mattera Gennaro” , which will communicate the variations on its web site
7.3 It is strictly prohibited to the customer to enter false and / or invented and / or fantasy information, during the registration process necessary to provide him with the procedure for the execution of this contract and the subsequent communications; personal data and the email must be the only real personal data and not of some other person, or of fantasy.

8.1 Under Article 5 D. Lgs no. 185/1999, the consumer customer can exercise the right of withdrawal, giving back the product in its original packaging that should not have been damaged in any way and/or altered, and receiving a refund of the price paid.
8.2 The consumer, who for whatever reason are not satisfied with the purchase, has the right to withdraw from the contract without penalty and without giving any reason, within 10 working days from receipt of product.
8.3 Customers are responsible for covering the cost of shipping returns back to Torcanera address. All items must be unused and in the same condition that customer received it. Tt is not allowed to return the goods in any other way.
8.4 To exercise the right of withdrawal must be sent by registered mail with return receipt to: Torcanera Italia di Mattera Gennaro, Via Erasmo Di Lustro N° 5, 80075 Forio d’Ischia(Na).

9.1 Any dispute regarding the application, execution, interpretation and violation of purchasing contracts concluded on-line by website is subject to Italian jurisdiction. Any dispute between the parties relating to this contract will be settled by the Court in whose district the consumer’s domicile, the right laws in force.